One of the benefits of the new, online system is that players should only need to upload their Proof of Birth (PoB) document once and be age verified from then on. Acceptable PoB documents include a Birth Certificate or Passport. Uploading PoB images can be a bit tricky as many cell phone camera's take photos at such a high resolution that the file size is too large to be uploaded. If you are receiving error messages related to image size when trying to upload your players PoB, try some of these work-arounds and reduce the image size to under 5 MB:
Check phone camera settings and turn the image resolution setting down
On Windows computers, the standard "Photos" app has a "Resize" function. Open the image in the Photos app and click the "..." in the top right of the screen. You will see the "Resize" option there
When we text photos, they are compressed in the process. You could text the image to someone else in the household, then save that image and use it.
MVYSA has provided a list of Top 6 Reasons a PoB might be Unapproved: